TERMS OF USE FOR STARBUCKS REWARDS™ PROGRAM

Updated: 31/12/2016

PLEASE READ THESE TERMS OF USE CAREFULLY. BY ACCESSING OR PARTICIPATING IN THE STARBUCKS REWARDS™ PROGRAM, YOU AGREE TO BE BOUND BY THESE TERMS OF USE AND ALL TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO THESE TERMS OF USE, DO NOT PARTICIPATE IN THE STARBUCKS REWARDS™ PROGRAM.


These Terms of Use apply to your access to, and participation in, the Starbucks Rewards™ program (“Starbucks Rewards™”) which is operated by Viet Idea Food&Beverages Company Limited (“Starbucks”), a licensee of Starbucks Corporation in Vietnam. These Terms of Use do not alter in any way the terms or conditions of any other agreement you may have with Starbucks for other products and services. Starbucks reserves the right to change, modify and/or eliminate Starbucks Rewards™ and/or all or any portion of these Terms of Use or any policy, FAQ, or guideline pertaining to Starbucks Rewards™ at any time and in its sole discretion. Any changes or modifications will be effective immediately upon posting the revisions to www.starbucks.vn, and you waive any right you may have to receive specific notice ofsuch changes or modifications. Your participation in Starbucks Rewards™ confirms your acceptance of these Terms of Use and any such changes or modifications; therefore, you should review these Terms of Use and applicable policies and FAQs frequently to understand the terms and conditions that apply to Starbucks Rewards™. If you do not agree to these Terms of Use, you must stop participating in Starbucks Rewards™.


The Starbucks Rewards™ is intended for personal use only. Commercial use is prohibited. This program is not targeted towards, nor intended for use by, anyone under the age of 18.


Please read the Privacy Statement available at Privacy Policy carefully to understand how Starbucks collects, uses and discloses information about customers and how to update or change your personal information and how we communicate with you.


Starbucks Rewards™ is one way in which Starbucks endeavors to reward and thank loyal customers for patronizing our business, and purchasing Starbucks® products.Members of Starbucks Rewards™ are able to earn and accumulate “Stars” that can be redeemed for Starbucks Rewards™ benefits, also known as “Rewards,” at participating Starbucks® stores in Vietnam.


Joining Starbucks Rewards™

You can enroll in Starbucks Rewards™ and begin accumulating Stars by picking up a Starbucks Rewards™ Card (“Starbucks Rewards™ Card”), which refers to a physical Starbucks branded plastic card that is available free of charge from participating Starbucks stores in Vietnam. Once you have a physical Starbucks Rewards™ Card, visit https://card.starbucks.vn and follow the prompts to create an account and register one (1) physical Starbucks Rewards™ Card to your account. Upon signing up an account, you will receive a verification email to your email address that is used for signing up and click on the link to verify your email address and activate your account (Please contact us if you do not receive the verification email within 24 hours).


The registration process may require that you provide the following information: username, password, email address (required in order to receive all eligible Rewards), physical address, telephone number, Starbucks Rewards™ Card™ number, and card security code (CSC), birthday,name and marketing preferences. All of your Starbucks Rewards™ Cards can be registered for use in Starbucks Rewards™, but you may only have one (1) Card registered to your account at any given time and only one (1) account that is personal to you.


Earning Stars

The benefits that are available to you through Starbucks Rewards™ are based on the number of “Stars” that you earn.You can earn Stars by making purchases at any participating Starbucks store and presenting your registered Starbucks Rewards™ Card to the barista upon payment.


Please note that spending will only be calculated and Stars accumulated after the Starbucks Rewards™ Card is registered and you must present your Card at the time of payment. No “Star” will be rewarded for purchases with a registered Starbucks Rewards™ Card in any Starbucks store outside Vietnam or for purchases of Starbucks gift certificates.


You will earn Stars based on the value of your purchase at the rate of one (1) Star for each forty thousand Vietnam Dong (40,000₫) you spend using your registered Starbucks Rewards™ Card. At Starbucks’ sole discretion, Stars may be earned and awarded in fractional amounts depending on the value of your purchase.


Generally speaking, Stars for qualifying purchases from participating stores are automatically added to your account within approximately forty-eight (48) hours. From time to time, we, or others acting with our permission, may offer you special promotions that offer you “Promotional Stars.” Promotional Stars, such as “bonus” Stars, will be awarded as described in the applicable promotional offer and will be subject to any additional terms set forth in the promotional offer.


Starbucks Rewards™ Levels

Currently, there are two (2) levels of benefits within Starbucks Rewards™ that are determined by the number of Stars that you accumulate in your account each 12 consecutive month period. By opening an accountand registering a Starbucks Rewards™ Card, you will be automatically enrolled in Starbucks Rewards™ at the Green Level. If you earn at least one hundred (100) new Stars within the twelve (12) month period following your enrollment date, you will qualify for the Gold Level.


Once you reach a specific level within Starbucks Rewards™, you will receive the benefits that are applicable to that level at that time.


To maintain all benefits of the GreenLevel, you only need to register your Starbucks Rewards™ Card to your account.


To maintain all benefits of the Gold Level, you must earn at least one hundred (100) new Stars during each consecutive 12-month period following the date that you reached the Gold Level. If you do not earn at leastone hundred (100) new Stars in each12-month period, you will be placed at the Green Level of Starbucks Rewards™ and your Star balance will automatically reset to zero (0).


Please note that Stars accumulated for each level of the Starbucks Rewards™ will only be valid for twelve (12) months fromthe date when you reach the particular level. However, any Rewards you have accumulated but which have not been used and have not expired will remain available in your account and you can redeem such Rewardsin accordance with the prescribed conditions herein.


You can view or track your Star balance and available Rewards on https://card.starbucks.vn. Starbucks reserves the right to change the number of benefit levels and to change the benefits and Rewards associated with each level in its sole discretion at any time.


Green Level

By registering your Starbucks Rewards™ Card, you are automatically entered into the “Green Level” of Starbucks Rewards™. Rewardsmay include:


1. Buy-One-Get-One Reward (“BOGO Reward”). You will receive one (1) Buy-One-Get-One on tall or above-sized handcrafted beverages upon earning your first five (5) Stars, as described below:


  • Your BOGOReward will be automatically added to your account within approximately forty-eight (48) hoursupon earning your first five (5) Stars. The offer for the BOGOReward expires after one (1) month from the date that such Reward is loaded onto your account. You must present your registered Starbucks Rewards™ Card to the barista at a participating Starbucks store in order toredeem your Reward and receive your BOGO item. The BOGOReward may be redeemed at participating Starbucks stores only and is not available to ready-to-drink bottled beverages.

2. Birthday Reward. You will receive one (1) complimentaryslice of cake in the month of your birthday as described below:


  • The complimentary birthday Reward will be automatically added to your account on the first day of your birthday month. The offer for the complimentary birthday Reward expires the day after your birthday month. You must present your registered Starbucks Rewards™ Card to the barista at a participating Starbucks store in order to redeem your Reward and receive your complimentary birthday item. You will receive only one (1) birthday Reward regardless of the number of Starbucks Rewards Card you may have, as you will only be able to register one Card to your account at any given time. The complimentary birthday Reward may be redeemed at participating Starbucks stores only.

Gold Level

Upon earningone hundred(100) Stars in a 12-month period, you will be placed at the “Gold Level” and your Star balance will be reset to zero (0). During each 12-month period when you reach and/or maintain the Gold Level, the benefits of the Gold Level may include:


1. Green Level Rewards. You will still be able to redeem any Green Level Rewardswhich have not been redeemed and have not expired before you reachedthe Gold Level, however you must redeem such unused Rewardswithin their prescribed validity period.


2. Birthday Reward. You will receive one (1) complimentary slice of cake in the month of your birthday as described below:


  • The complimentary birthday Reward will be automatically added to your account on the first day of your birthday month. The offer for the complimentary birthday Reward expires the day after your birthday month. You must present your registered Starbucks Rewards™ Card to the barista at a participating Starbucks store in order to redeem your Reward and receive your complimentary birthday item. You will receive only one (1) birthday Reward regardless of the number of Starbucks Rewards Card you may have, as you will only be able to register one Card to your account at any given time. The complimentary birthday Reward may be redeemed at participating Starbucks stores only.

3. Buy-One-Get-One Reward (“BOGO Reward”). You will receive one (1) BOGOReward on anytall or above-sized handcrafted beverage as described below:


  • Your BOGOReward will be automatically loaded onto your account within approximately forty-eight (48) hours upon reaching the Gold Level. The offer for the BOGOReward expires after one (1) month from the date that such reward is loaded onto your account. You must present your registered Starbucks Rewards™Card to the barista at a participating Starbucks store in order to redeem your Reward and receive your BOGO item. TheBOGO Reward may be redeemed at participating Starbucks stores only and is not available to ready-to-drink bottled beverages.

4. Free Drink Reward. You will receive one (1) freetall sizehandcrafted drinkof your choice for everytwenty-five (25) additional Stars that you earn above the one hundred (100) Stars needed to reach theGold Level, as described below:


  • Your freedrink Rewardwill be automatically loaded onto your account withinapproximately forty-eight (48) hours upon you earning every twenty-five (25) additional Stars. The free drink Reward expires after one(1) month from the date that the free drink Reward is loaded onto your account. You must present your registered Starbucks Rewards™ Card to the barista at a participating Starbucks store in order to redeem your Reward and receive your free drink item. You will receive only one (1) free drink Reward for every twenty five (25) additional Stars that you accumulate.The freedrink Rewardmay be redeemed at participating Starbucks stores only and is not available to ready-to-drink bottled beverages.

5. Special offers and/or invitations. You may, at the sole discretionof Starbucks, receive additional special offer(s)and/or invitation(s) to participate in event(s) held by or for Starbucksby email or physical mail. You must opt-in to receive promotional and marketing offers from Starbucks and may be required to provide a valid email, telephone and physical address in order to receive your special offers and invitations.Special offers and invitations may be customized based on purchase behaviors and preferences. Special offers may include periodic discounts on foods, drinksand merchandise. Special offers may have certain restrictions including expiration dates and short time-limited redemption periods. Special offers are personal to you and cannot be shared, copied or transferred. You may be required to presentyour registered Starbucks Rewards™ Card in order to redeem special offers. Read each offer carefully for specific details, expiration dates, limitations and restrictions when such offer is loaded onto your account.


You are responsible for updating your Starbucks Rewards™ account and ensuring all information you provide in your account is accurate and up to date at all times, including your email and mailing addresses at https://card.starbucks.vn. If any information you provide is not accurate or up to date, you may not receive special offer(s) and/or invitation(s). You can view and track your available offer(s) and/or invitation(s) on https://card.starbucks.vn.


Miscellaneous

There isno membership fees associated with Starbucks Rewards™. Stars accumulated under the program have no cash value.


Starbucks may introduce promotion programs relating to Starbucks Rewards™ whereby these Terms of Use may be varied as applicable to such programs.


The Starbucks Reward™ shall be performed in the duration as notified to the competent authority and announced at the participating Starbucks stores in Vietnam.


Unless required by applicable law, Starbucks will not accept or issue anyexchanges or refunds for goods or services purchased at its participating Starbucks stores. In case of any refunds, Starbucks reserves the right to deduct, at its sole discretion,Stars earned, including Promotional Stars, if any,in respect of your purchase of the refunded goods or services.


You may protect the Star balance on your registered Starbucks Rewards™ Card if lost, stolen or destroyed by notifying it at https://card.starbucks.vn or calling to our Starbucks Rewards™ Customer Care Center at (08) 7306 7676. A new card will be sent to you via mail. You need to register the new card at https://card.starbucks.vn for recovering your remaining earned Star balance and eligible Rewards upon such registration of the new card.


In addition to Rewards applied for each level of cards, you may have opportunity to earn reward on Bonus Stars according to the bonus calculation method from time to timesuch as doubling the Stars earned by making purchases at a specified period. Such reward will be applied upon notifying you. Please read and learn information related to reward on Bonus Stars at the notification sent to you.


Your Stars, Rewards, registered Starbucks Rewards™ Card(s), and your account under Starbucks Rewards™ are personal to you and may not be sold, transferred or assigned to, or shared with family, friends or others, or used by you for any commercial purpose. You may have only one (1) Starbucks Rewards™ account that is personal to you.


Without notice to you, Starbucks also reserves the right to “Remove My Account” and make ineligible for any Starbucks Rewards™ Card or account that has been inactive for twelve (12) consecutive months. Inactive is defined as no Stars earned. In the event that yourStarbucks Rewards™ Card or account is removed or rendered inactive, then all accumulated Stars in your account are void.


Without notice to you, Starbucks reserves the right to suspend any Starbucks Rewards™ Card and/or terminate your account and/or your participation in Starbucks Rewards™ if Starbucks determines in its sole discretion that you have violated these Terms of Use, or you have more than one (1) account, or that the use of your account is unauthorized, deceptive, fraudulent or otherwise unlawful. Starbucks may, in its sole discretion, suspend, cancel or combine accounts that appear to be duplicative.In the event that your participation in Starbucks Rewards™ is terminated, then allaccumulated Stars in your account are void.


Starbucks reserves the right to terminate, discontinue or cancel the Starbucks Rewards™ at any time and in its sole discretion without notice to you.


All claims or disputes arisingout ofor in relationto these Terms of Use or the Starbucks Rewards™ shall beresolvedin accordance with applicable laws in Vietnam.


If you have any inquiries related to Starbucks Rewards™, please contact Viet Idea Food & Beverages Company Limited by postal mail at 76 Le Lai, District 1, HCMCor via our Starbucks Rewards™ Customer Care Center at (08)7306 7676.